IM Internet Protocol-Virtual Private Network Service is a packet-based IP routing service that provides economic data transaction facilities between customer locations while maintaining the level of privacy, reliability and service quality dictated by rapidly evolving business needs.

IP-VPN Service allows businesses to communicate privately with branch offices, to exchange corporate network traffic, and to establish communication with trusted external partners at low wide area networking costs.

IM IP-VPN Service provides flexible any-to-any connectivity using Internet Protocol Virtual Circuits (i-VC) with transmission speeds selected by the Customer. This service simply reduces the time, as well as the complexity, of building a Customer?s IP network.

MPLS is a technology that assigns labels to incoming packets where forwarding decisions are based solely on the contents of the label and not on the IP address.

IM investment and technical know-how in IP MPLS based networks enables the provision of differentiated VPN services (such as voice and data) over a single, shared network infrastructure and the ease of accommodating additional VPN members with little or no network alterations, ultimately offering pay-as-you-grow scalability for future technological evolutions within the business community.

IP VPN Features:
Network Coverage: IM offers MPLS-based IP VPN service based on the industry-leading MPLS technology. Convergence services from IM allow customers to integrate all types of traffic on the same network, router and access line.

Fully Managed: IM provides 24x7 end-to-end network performance monitoring and quality of service guarantees. Trouble identification and resolution is performed, in addition to the production of periodical service quality reports. IM ability to provide full end-to-end responsibility for the customer?s VPN and outsourcing VPN management and support is an integral part of the customer?s success because it allows companies to stay focused on their core competencies.

One Stop Shop: IM completely controls its network facilities in every major node of the VPN. Thus the customer won?t have to go through the hassle of two or even three many vendors. IM IP VPN is a single source solution, offered by a single local service provider, saving customers' time and assuring productivity.

Security: IP tunneling over IM IP VPN infrastructure, as well as secure management protocols and data confidentiality helps creating privacy and security equal to that of Layer 2 networks.

Variable Speed Connectivity: Customers have the flexibility to choose the appropriate speeds they desire, ranging from 64K to multiple E1s. Pay -As You Grow- Scalability: Offering flexible solutions that allow you to pay for essential needs and acquire service add-on (like voice, video, etc?) as you grow at minimal network alterations and cost.

Redundancy: IM network and equipment are fully redundant, thus providing a reliable service to clients where no single link failure can result in node isolation.

Cost Effectiveness: As a fully outsourced networking alternative, IM IP VPN reduces the cost of ownership in network technology, thus improving cost efficiencies for businesses. Location Independence: IM IP VPN service is priced on a ?port price basis? independent of the geographical location inside Egypt.

MPLS Technology Features : Enhanced Network Management: Differentiated, end-to-end IP services with simpler configuration, management, and provisioning.

IP Multicast Support: A technique for using bandwidth efficiently when sending routine or common information to multiple sites. Multicast sends a single packet stream once to a group address that encompasses all of the recipients. Without multicast, the network must replicate the packet stream multiple times to reach multiple destinations

Class of Service: Is a way of managing traffic in a network by grouping similar types of traffic (for example, e-mail, streaming video, voice, large document file transfer) together and treating each type as a class with its own level of service priority.

IP VPN / MPLS Benefits :
Better Financial Performance: IP VPN?s cost-effective foundations enable customers to gain access to state-of-the-Art communication technologies at low cost and without the expenses technologies at low cost and time invested in network management.

Rewarding Evolution: The MPLS technology promises a means to securely, flexibly, and cost-effectively connect and converge local as well as global networks that carry voice and data traffic on a single IP-based network infrastructure, as government restrictions decrease, the ease at which this promise can deliver will be eminent.

Leading Service Level Agreement (SLA)

Packet Delivery within IM network:
IM Network Packet Edge-to Edge Delivery Guarantee is of 99% or greater. IM Internet Protocol-Virtual Private Network Service is a packet-based IP routing service that provides economic data transaction facilities between customer locations while maintaining the level of privacy, reliability and service quality dictated by rapidly evolving business needs. IP-VPN Service allows businesses to communicate privately with branch offices, to exchange corporate network traffic, and to establish communication with trusted external partners at low wide area networking costs. IM IP-VPN Service provides flexible any-to-any connectivity using Internet Protocol Virtual Circuits (i-VC) with transmission speeds selected by the Customer. This service simply reduces the time, as well as the complexity, of building a Customer?s IP network. MPLS is a technology that assigns labels to incoming packets where forwarding decisions are based solely on the contents of the label and not on the IP address. IM investment and technical know-how in IP MPLS based networks enables the provision of differentiated VPN services (such as voice and data) over a single, shared network infrastructure and the ease of accommodating additional VPN members with little or no network alterations, ultimately offering pay-as-you-grow scalability for future technological evolutions within the business community.

IP VPN Features:
Network Coverage: IM offers MPLS-based IP VPN service based on the industry-leading MPLS technology. Convergence services from IM allow customers to integrate all types of traffic on the same network, router and access line.

Fully Managed: IM provides 24x7 end-to-end network performance monitoring and quality of service guarantees. Trouble identification and resolution is performed, in addition to the production of periodical service quality reports. IM ability to provide full end-to-end responsibility for the customer?s VPN and outsourcing VPN management and support is an integral part of the customer?s success because it allows companies to stay focused on their core competencies.

One Stop Shop: IM completely controls its network facilities in every major node of the VPN. Thus the customer won?t have to go through the hassle of two or even three many vendors. IM IP VPN is a single source solution, offered by a single local service provider, saving customers' time and assuring productivity.

Security: IP tunneling over IM IP VPN infrastructure, as well as secure management protocols and data confidentiality helps creating privacy and security equal to that of Layer 2 networks.
Variable Speed Connectivity: Customers have the flexibility to choose the appropriate speeds they desire, ranging from 64K to multiple E1s. Pay -As You Grow- Scalability: Offering flexible solutions that allow you to pay for essential needs and acquire service add-on (like voice, video, etc?) as you grow at minimal network alterations and cost. Redundancy: IM network and equipment are fully redundant, thus providing a reliable service to clients where no single link failure can result in node isolation.

Cost Effectiveness: As a fully outsourced networking alternative, IM IP VPN reduces the cost of ownership in network technology, thus improving cost efficiencies for businesses.

Location Independence: IM IP VPN service is priced on a ?port price basis? independent of the geographical location inside Egypt.

MPLS Technology Features :
Enhanced Network Management: Differentiated, end-to-end IP services with simpler configuration, management, and provisioning.

IP Multicast Support: A technique for using bandwidth efficiently when sending routine or common information to multiple sites. Multicast sends a single packet stream once to a group address that encompasses all of the recipients. Without multicast, the network must replicate the packet stream multiple times to reach multiple destinations

Class of Service: Is a way of managing traffic in a network by grouping similar types of traffic (for example, e-mail, streaming video, voice, large document file transfer) together and treating each type as a class with its own level of service priority.

IP VPN / MPLS Benefits :
Better Financial Performance: IP VPN?s cost-effective foundations enable customers to gain access to state-of-the-Art communication technologies at low cost and without the expenses technologies at low cost and time invested in network management.
Rewarding Evolution: The MPLS technology promises a means to securely, flexibly, and cost-effectively connect and converge local as well as global networks that carry voice and data traffic on a single IP-based network infrastructure, as government restrictions decrease, the ease at which this promise can deliver will be eminent.

Leading Service Level Agreement (SLA) Packet Delivery within IM network:
IM Network Packet Edge-to Edge Delivery Guarantee is of 99% or greater. IM Service Availability Guarantee is to have the IP Transit service available 99.9% of the time.

Scheduled Maintenance: any planned maintenance at a IM POP that could affect the service provided to the client. The client shall be notified 48 hours in advance. Notice of Scheduled Maintenance will be provided to client?s designated single point of contact (SPOC) 48 hours in advance by a method elected by the client (telephone, email or fax).

Why IM ? Account Management with very highly skillful expertise with more than 12 years experience Technical Support 24/7. Superior Escalation procedures with extremely fast response from management. Strongest SLA in the Market. Flexibility in the solution design and pricing model. Very advanced and well established web services with premium disaster recovery. Network Management solution with filtering capabilities and other value added services. Customer's list Dreamland, Futek, CTC, Goldi, IM Shops, Right Marketing, Orascom, Tegaranet.com, El Borolosy Academy...........etc

Customer Service (19910)
A separate and specialized Business Call Center is created to serve a wide base of companies and firms in the best and quickest way and to cater for their needs on 24/7 basis.

IM's Data Center :
Data Center Specifications:
Location :
Pyramids Heights Office Park
Total space:
470 SQM, computer room 370 SQM
Power:
2 Independent sources
1 Generator
30 Minute UPS backup
WAN Transmission:
Fiber
Climate Control: Redundant HVAC system
Humidity Control
Fresh air supply
Physical Security: Access
control with logging
Camera surveillance with recording 24x7 on site guards
Standards:
MCI/Verizon Business Tele-House/Data Center Standards
Tier III

Protection: Fire and smoke detection
Fire suppression system (FM200)
Hydrogen detection
Management:
Building management system (BMS)

Customer Service (19910)
A separate and specialized Business Call Center is created to serve a wide base of companies and firms in the best and quickest way and to cater for their needs on 24/7 basis.

Video Conferencing
Applying video over network is one of the most important ADSL value added services.
Its real magic lies in the notion that it abandons all the borders and geographic limitations and transports the picture through space to unlimited distances.
Now, businessmen can handle meetings with worldwide partners at a low cost
with no concern to distance.

Domain Names
For companies that need to own and preserve their corporate identity for uses such as corporate email corporate website, corporate Intranet, IM facilities this through the Domain Name service. IM registers the customer's domain name, whether a local domain name (.com.eg, .org.eg) or a global domain name (.com, .net, .org, .cc, .tv, etc.) on behalf of the customer.

IM then hosts the registered domain name on its domain name – DNS – Servers.
Moreover, IM handles all ongoing management and updates to the hosted domain name.

Customer Service (19910)
A separate and specialized Business Call Center is created to serve a wide base of companies and firms in the best and quickest way and to cater for their needs on 24/7 basis.

IM fully understands the critical issue that networks face every day and can offer proven products and comprehensive services to take the business where it should go to a new level of competitive advantage.
These customer-driven solutions increasingly take advantage of Internet and computer-telephony integration, helping business performance, and creating a greater advantage for customers.

At IM we stand ready to design, test, deploy, and manage IP network-computing solutions that can be translated into real competitive advantages.
Our professional service experts provide single-point-of-contact to fit the consumer and Enterprise needs.
IM professional services customers are telecoms and multinationals with IT solutions needs.

One of IM's mandate is exporting its business and sharing operational know how and expertise in managed communications services to the MENA region.
IM provides various tailored Data Communications and Internet access services including

Customer Service (19910)
A separate and specialized Business Call Center is created to serve a wide base of companies and firms in the best and quickest way and to cater for their needs on 24/7 basis.

IM IP Transit is a fully managed, scalable, dedicated internet connection that is tailored to meet high-quality business needs. IM's leadership in IP Transit services continues to deliver seamless access to the internet designed to give always-on, reliable, and exceptional performance for mission critical applications.

Unlike many Dedicated Internet Access providers, IM has multiple, redundant, high availability International gateways, supported by peering agreements with major network service providers, enabling clients to get the right mixture of high QoS, competitive prices, and professional customer service.

IM's IP Transit service is a permanent dedicated bandwidth connection that allows multiple internal users to simultaneously utilize numerous internet services such as email, web browsing, file transfer, e-business, and intranet applications.

at IM offers variable connection speeds at remarkably competitive prices, of which circuit capacity ranges from 64Kbps to E1, E3, DS 3, and beyond. With every service contracted with IM our customers are presented with an industry leading Service Level Agreement guaranteeing IM's level of commitment and the customer's level of satisfaction

Features Network Coverage:
IM operates one of the nation?s largest, global CISCO powered networks in the region. Convergence services from IM allow clients to integrate all types of traffic on the same network, router and access line.

End-to-End Management:
IM will provide true comprehensive management of all aspects of the service, including internet routing, installation, hardware warranty, and maintenance to ensure optimum performance and a hassle free environment for the client 11

Reliability:
IM's extensive network coverage and abundant International IP capacity warrant an "always-on", reliable, high speed internet connection that facilitates a smooth transmission of data, voice, or video between your business' various locations.

Scalability:
Easy up-grades as required.

Redundancy and Route Reliability:
IM's network architecture offers diverse and redundant routing options by incorporating Connections to multiple Global ISPs, thus insuring uninterrupted re-routing in case of network outages.

Global Routes:
IM's network includes full transit connections to the US Internet networks of Flag, WorldCom and Teleglobe and Italy?s Telecom Italia Sparkle. IM provides global Internet route coverage on either a direct or transit basis which makes IM a One-Stop Shop for Internet connectivity in the region.

Superior Customer Service: IM customers gain access to a team of dedicated network professionals available 24x7.

Network Monitoring:
Our turn-key solutions are complemented by a 24hr monitoring tool that is administered to clients as well as IM's own comprehensive monitoring and reporting schemes that enable clients to use an effective Trouble Ticket System (TTS) and to follow proper escalation procedures.

Reporting Guarantee:
IM's Reporting Guarantee is to notify the customer within 30 minutes, during business hours - Sunday to Thursday from 09:00 to 17:00 (excluding national holidays), after IM's determination that The Customer?s service is unavailable Leading Service Level Agreement: Our SLA guarantees the highest service availability on both national and international networks.

Benefits More Control:
With IM's IP Transit Service, you can monitor service and site performance in real time, while having hands-on access to an effectively organized customer support team and highly practical Time to Restore Service (TTRS) procedures.

Increased Productivity:
Count on IM for robust, high-performance communications to and from the Internet. We at IM understand Customers? essential need for time-effort optimization and are committed to help customers realize their goals.

Better Value: Customers can gain cost-effective internet services with IM's heritage for professionally managed QoS features at reasonable prices state of the art quality.

Customer Service (19910)
A separate and specialized Business Call Center is created to serve a wide base of companies and firms in the best and quickest way and to cater for their needs on 24/7 basis.

IM extends its national and regional network and service offerings over the global footprint of international carriers to meet the needs of enterprise and multinational customers.

IM can offer an end-to-end service (from in-country PoP, to the carriers B-end customer location.) the service will be NNI (network-to-network interface) to UNI (user-to-network interface) based and will be compliant with adequate quality standards.

IM offers sub 2Mb international connections, and up to E3, DS3 and STM1. All products support end-to-end transparency, with the carriers B-end customer experiencing the same "look and feel" as if purchased direct from the contracting carrier.

How it works:

IM offers clients with geographically dispersed branches the ability to link these branches over its IP-MPLS network and the MPLS networks of partners strategically located all over the world. Any client located in Egypt who wishes to connect to an International branch is enabled to do so by linking the local branch to IM's local IP-MPLS network which covers all of Egypt and extend the link to the international branch. IM is able to provide the international connectivity through its partnership with worldwide class carriers which have their own networks located strategically all over the world.

GDS Features:
- End-to-end services, from in-country POP to the customers? B-end carriers location
- Sub 2 Mbps, E3, DS3, STM1 international links
- Cost effective
- Hassle-free management connectivity service
- Secured communication

GDS- Types:

- Node Management
- Hosting Node at IM state of the art Data Center
- Network performance/fault management module
- Applications performance/fault management
- Event correlation engine
- Trouble ticketing module (automatically initiated tickets and customer initiated tickets) module
- Change and configuration

MPLS VPN Interconnection:
IM can connect (n) sites within Egypt over its nationwide IP
MPLS network to single point where a private global partner is available. Accordingly, IM and the global partner have jointly to arrange a dedicated international link for IM to hand the VPN services to the global partner for its end customer

International MPLS IPVPN Features: One-Stop-Shop: IM's international MPLS-IP VPN is a single source solution, offered by a single service provider, saving you time and assuring top productivity It provides any-to-any connectivity, allowing easy and fast provisioning of new sites or changing existing sites. Each site can communicate directly with every other site. Any single point of failure is avoided.

Scalability: A flexible network model; a single network platform is provided which facilitates adding new sites, quality of service (QOS) and upgrading bandwidth managed services.

Security: - MPLS technology, encryption, secure management protocols and data confidentiality to create a virtual private network over IM?s backbone infrastructure Service Level Agreement

- IM's international MPLS-IP VPN service comes with an authenticated service level agreement to guarantee the quality of the network and service for the client

Cost Effective: As a fully outsourced networking alternative, IM's international MPLS-IP VPN reduces the cost of ownership in network technology, thus improving cost efficiencies for business Internet Gateway: An Internet gateway can be provided for clients where they are given access to the Internet Backup: Dual links can be offered to clients who wish to maintain a separate link for backup purposes Dial VPN: Dial to VPN can be offered to clients who wish to connect to company?s network from dial up connections at home or in any other location GDS- Global Partners: Some global carriers have chosen to rely on IM as their sole partner in Egypt to serve their domestic clients; In return, IM offers the local customer a One Stop Shop service for worldwide connectivity capitalizing on its partners? global reach.

Customer Service (19910)
A separate and specialized Business Call Center is created to serve a wide base of companies and firms in the best and quickest way and to cater for their needs on 24/7 basis.